Returns & Exchanges

At BY TERRY, we want you to be fully satisfied with your luxury beauty purchase. If for any reason you are not completely happy, you may return your unopened and unused products within 30 days of receipt for a full refund.

1

Initiate Your Return

Log into your account or visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging, ensuring they are securely wrapped to prevent damage during transit, and include the provided return authorization slip.

3

Attach Shipping Label

Download and print your pre-paid return shipping label from our portal and affix it clearly to the outside of your parcel.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing