Frequently Asked Questions

Everything you need to know about our luxury beauty services and products.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for products that are unused, unopened, and in their original packaging. Please contact our customer service team to initiate a return request.

Do you offer international shipping?

Yes, BY TERRY ships to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

Are your products cruelty-free?

BY TERRY is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we comply with all international safety and quality regulations.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

How do I find the right shade for my skin tone?

You can use our online Shade Finder tool available on each product page, or contact our expert beauty consultants via live chat for a personalized recommendation.